Customer Parts Return Policy

1. All parts must be returned in original packaging.
2. All parts must be accompanied by original purchase documentation and are subject to inspection.
3. All parts must be in a condition that can be classed as new, current and returnable to the manufacturer, as indicated with ’R’ on the delivery note. Any non-returnable part would result in no credit.
4. No part will be accepted for credit unless the extended value exceeds $20.00 (per part).
5. All parts returned after 30 days are subject to 10% restocking fee. No restocking fee for “returnable” parts returned within 30 days.
6. All credits will be processed at original purchase price.
7. All returns over $5,000 extended value require authorization by Branch Manager and/or Parts Manager.
8. Returns older than 6 months will be at the Parts Supply Chain Manager’s discretion and handled as a “Surplus Return.” Your Parts Salesperson can give you more information. Maximum parts returns threshold is limited to 3% of total annual purchases in alignment with CAT policy.

FINNING CANADA WILL NOT ACCEPT THE FOLLOWING ITEMS AS RETURN FOR CREDIT UNDER ANY CIRCUMSTANCES:

RETURN APPROVAL PROCESS AND AUTHORIZATION:

• All returns over $5,000 extended value require authorization by Branch Manager and/or Parts Manager.
• Returns older than 6 months will be at the Parts Supply Chain Managers discretion and handled as a “Surplus Return”. This will require review and approval from the corporate inventory group. Any exceptions will need to be approved by General Managers and/or Executives for the region.Restocking rates will be at the discretion of the GM or Executive should a return be provided for merchandise over the 6 month period. Maximum parts returns threshold is limited to 3% of total annual purchases in alignment with CAT policy.

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