FAQ

BASICS

What is Product Link™?

Product Link is a remote monitoring solution that enables efficient and effective fleet management.

Product Link transmits the information via cell, satellite or Ethernet, and its corresponding web-based application, Product Link Web enables customized condition and utilization reports, enhanced mapping functionality and mixed-fleet capabilities.

Product Link hardware and Product Link Web application subscription come standard on a variety of equipment, and can be used with Cat® and mixed fleets. Consult your Cat dealer for details.

How does Product Link work?

Cat® Product Link™ hardware is deeply integrated into equipment, interacting with the electronic control modules that power and monitor systems, such as engine, hydraulic and transmission.

Events and diagnostic codes as well as hours, fuel, idle time and more are sent via satellite, cellular communications or Ethernet to a secure web-based application, Product Link Web.

Product Link's hardware has the capability of communicating with third party PLC/control system through Modbus. It can be connected to up to 12 switches to create specific alarms for each one of these switches.

Product Link's reliable hardware, robust integration and flexible reporting options enable equipment management anywhere, anytime.

What is Product Link Web?

Product Link Web allows you to quickly and easily view all of your equipment, regardless of make, in a secure web-based application hosted by Cat.

Information from your Cat equipment allows insight into the operation, health and productivity of your fleet. Your Cat engine will provide working and idle hours, fuel consumption, start and stop times and more while event and diagnostic codes are provided from a variety of electronically controlled systems.

Product Link Web also allows additional features for Cat equipment through integration to other Caterpillar data and applications. Cat® PartStore™ for online parts ordering and S•O•SSM Services for fluid analysis results complement Product Link Web features to facilitate comprehensive equipment management. Product Link Web can be leverage to efficiently and safely manage equipment fleets, reduce operating costs and improve productivity in the areas of fuel consumption, maintenance, worksite productivity and fleet logistics.

What about solutions for my mixed fleet of equipment?

Cat Product Link is as much a part of the modern Cat equipment as the engine or transmission. However, this expanded capability is extended to the entire fleet, regardless of make or model, allowing all equipment to be monitored in one secure web-based application-eliminating the need to visit different applications with varying functionality.

HARDWARE

Is Product Link™ factory installed on all Cat® equipment?

Product Link hardware come standard on a variety of equipment, and can be used with Cat® and mixed fleets. Consult your Cat dealer for details.

What steps do we need to take to activate Product Link on a piece of equipment?

Your Cat dealer can activate your factory-installed Product Link module upon delivery. Activation of your Product Link module can also be completed with over-the-air commands that eliminate the need for a service visit.

Can older equipment be retrofit with Product Link™?

Older and other equipment can be retrofit with Product Link. Typically, equipment manufactured within the past 10 years have electronically controlled systems that enable use of a broader collection of Product Link features.

Consult your Cat® dealer for more information about your options.

Similar solutions are available for other makes of equipment or Cat equipment with mechanical systems.

Is Product Link durable and reliable in the conditions where Cat equipment operates?

Product Link hardware is designed for Cat equipment. Cat durability and reliability standards ensure optimal operation in tough operating conditions. Cat hardware is designed to adhere to rigorous standards for temperature (thermal), voltage (surge), electromagnetic, humidity and vibration (shock) and is sealed and pressure tested to protect against moisture entry. The CSA approved kit is available for utilizing in hazardous area.

What's the difference between cellular and satellite coverage?

Keep in touch with your equipment regardless of where it works. Hardware options support communication via cellular networks for metropolitan or suburban areas or low-earth-orbiting satellites for rural or isolated job sites where cellular coverage is not available.

What is the warranty for Product Link?

Product Link is included in your standard and extended warranties when installed from the factory. Retrofit installations include a limited warranty. Consult with your Cat dealer for more information regarding warranties.

SOFTWARE

How do I access the telematics data from Product Link™?

Your Cat® dealer can provide access to Product Link Web the web-based application used to access telematics information from your equipment. Visit your dealer's web page to request access to Product Link Web and other online tools, such as Cat® PartStore™ and S•O•SSM Services online.

Can I integrate the information from Product Link Web into my other business systems?

A data feed service allows you to seamlessly integrate information that is remotely reported from your equipment into your business applications.

For example, equipment location can easily be used in a dispatching application or hours and utilization information into a resource planning system (ERP).

Contact your Cat® dealer for more information about Product Link web integration.

What are the advantages of a web-based application?

Product Link Web is a secure web-based application available 24 hours a day, seven days a week. Product Link Web does not require client-side software or data storage. A common internet connection and web browser are all that is needed to access all features and telematics data transmitted from your equipment.

ROI

How can Product Link help me control costs?

• Manage inefficient use, maintenance, health and more.
• Efficiently identify and execute on maintenance needs.
• Identify harsh operation or other maintenance needs that can degrade component life.
• Extend component lives by proactively managing health and maintenance needs.

Manage working vs. idle time and fuel usage

Typical Example:
980H with average fuel use, idle time and fuel costs
Reduce fuel use by 2% = $720 fuel cost savings annually

How can Product Link™ help me improve operations and uptime?

• Efficiently and effectively manage your equipment with remote monitoring of key information.
• Know where your assets are and how they are being used.
• Keep your equipment running well with the help of your Cat® dealer.
• Identify over/under-utilization so assets can be best utilized to keep jobs on schedule.
• Take advantage of tools that allow support personnel to efficiently manage the fleet.

For gen sets, you can monitor state, utilization data (start/stop information), tracking usage and more.

Identify small problems before they cause unscheduled downtime.

How can Product Link™ help me reduce emissions from equipment in my fleet and support services?

• Helps you identify and reduce inefficient fuel use with idle time and fuel consumption monitoring.
• Information supports you by driving the best equipment management decisions. When equipment operates in peak condition, it produces fewer emissions.
• Remote transmission of telematics data saves you time and labor by eliminating the need for personnel to manually collect hours, location and condition information.
• Extends product/component life by providing actionable information that allows you to proactively identify problems and keep your OS well-maintained.

Also improves logistics for support services.

• Knowing the exact location of equipment helps dispatch fuel, haul and service trucks more efficiently and effectively.
• Integration with online parts ordering enables pre-planning, consolidation of pickup/drop-off parts services and less wait time.

Can I customize hardware and service plans to meet my needs?

• Hardware and service plan options allow you to select a solution that fits your operation's needs.
• Hardware options support communication via cellular networks, satellites, and Ethernet so whether your work is metropolitan, suburban or rural, you can stay connected.
• Bundles of features that support basic asset management, security, condition and maintenance, as well as utilization and productivity can be selected to manage small or large fleets of equipment.
• Data feeds can be established to automatically provide information, such as hours or location, to dealer or customer business systems. This saves time by eliminating the need to manually collect and transfer information from your fleet.

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