FAQ

What Is Product Link?

Product Link is a remote monitoring solution that enables efficient and effective fleet management.

Its easy-to-use interface, called VisionLink, enables customized health and utilization reports, enhanced mapping and mixed-fleet capabilities. Product Link transmits the information via cell and satellite.

The new Product Link comes standard on new Cat machines and Cat vocational trucks. Connecting comes standard on new Cat machines and connects customers to our world-class Dealer network.

How Does Product Link Work?

Cat Product Link is deeply integrated into equipment, interacting with the electronic control modules that power and monitor machine systems such as engine, hydraulic and transmission.

Events and diagnostic codes as well as hours, fuel, idle time and other detailed information are sent via satellite or cellular communications to a secure web-based application, VisionLink™.

The enabling hardware and robust integration allow scheduled and exception-based reporting for equipment anywhere.

What Is VisionLink?

VisionLink allows you to quickly and easily view all of your equipment, regardless of make, in a secure web-based application hosted by Trimble.

Information from your Cat equipment allows insight into the operation, health and productivity of your fleet. Your Cat engine will provide working and idle hours, fuel consumption, start and stop times and more, while event and diagnostic codes are provided from a variety of electronically controlled systems.

VisionLink also allows additional features for Cat equipment through integration to other Cat data and applications. Online parts ordering and fluid analysis results supplement VisionLink features to facilitate comprehensive equipment management.

What About Solutions For My Mixed Fleet Of Equipment?

Cat Product Link is as much a part of the modern Cat machine as the engine or transmission. However, this expanded capability is extended to the entire fleet, regardless of make or model, allowing all equipment to be monitored in one secure web-based application – eliminating the need to visit different applications with varying functionality.

The VisionLink™ application has been developed by VirtualSite Solutions, a Caterpillar and Trimble joint venture company. VirtualSite Solutions is responsible for developing solutions to transform the way owners of mixed fleets can efficiently and safely manage their equipment fleets, reduce operating costs and improve productivity in the areas of fuel consumption, maintenance, worksite productivity and fleet logistics.

With the new VisionLink application, owners of equipment from any manufacturer can use solutions available from Caterpillar’s technology partner, Trimble.

What's New With Product Link?

Product Link has been expanded to boost user benefits.

Fleet Management Features:

• Intuitive user-centric design.
• Improved fleet views.
• Comprehensive utilization trends and histograms with comparison graphs.
• User-friendly mapping.
• Easy-to-use configuration wizards.

Asset Management Features:

• New asset details dashboard.
• Location history mapping.
• Multisided polygon geofences.
• Customizable alerts including site boundary, zone, fault code, fluid analysis and asset status.
• Integration with online parts ordering and fluid analysis results
• Services Online.

New Cellular Hardware Options:

• Cellular communication.
• Timely asset status (working/not working).
• Up to one minute updates of hours and location.
• Hours and location information with event and diagnostic codes.
• Low-profile antenna designs.
• Compact design with integrated radio.

With the new VisionLink application, owners of equipment from any manufacturer can use solutions available from Caterpillar’s technology partner, Trimble.