For eligible construction industry customers with machines on a Customer Value Agreement (CVA), Finning offers a Services Commitment Program* to guarantee the availability of your genuine Caterpillar parts. As part of our services commitment with a CVA, your maintenance and common repair parts will be available when you need them. If they’re not, Finning will help cover the costs by crediting you up to $1,000.
For eligible customers enrolled in a CVA that includes Finning performed services, the Services Commitment Program includes a Service Response Time commitment which will ensure that eligible customers receive:
*Services Commitment Program is for eligible customers with new or renewed CVAs as of September 1, 2022 and covers eligible Caterpillar machine models enrolled in a CVA only. Credit amount is in Canadian dollars. Additional exclusions, terms, and conditions apply. Please contact your local Finning branch to determine eligibility and for further details on the Program.