Introducing our new customer order report: your parts orders, simplified

We are thrilled to announce that our new Customer Order Report is now available. This innovative tool has been developed based on your valuable feedback, with the goal of providing real-time insights into your parts order status. Let’s dive into what you can expect from this exciting new feature: 

• Hourly updates - Stay informed with timely information on your parts orders. The report will provide hourly updates, ensuring that you always have the most current data at your fingertips.  
  
• Predictive ETA - Wondering when your parts will arrive? The Customer Order Report includes estimated arrival dates, allowing you to plan effectively and manage expectations.  
  
• Backorder status - Keep track of any backordered items. This feature provides transparency and ensures you’re aware of any delays. No surprises—just clear information.  
  
• Order ready alert - Receive notifications when your order is ready for pickup or shipment. Know exactly when to expect your parts, so you can plan accordingly.
  

When using the Customer Order Report, you can count on:  

• Trustworthy data: Accurate and up-to-date information on order status and delivery dates. 
• Ease of use: A clear and simple interface designed with your convenience in mind. 
• Convenience: 24/7 self-serve access, with more features to come—think automatic notifications and proof-of-delivery. 

You can access your Customer Order Report through the Customer Portal. Whether you prefer viewing it online or downloading it into Excel for deeper analysis, the choice is yours.  If you are not currently a Customer Portal user, sign-up to access the report and other helpful features available in the portal.

Creating visibility into accurate parts order information and delivery dates is essential for enhancing your experience. Our goal is to ensure that you always have the most up-to-date information at your fingertips. 

Should you have any questions or need assistance with accessing or understanding the Customer Order Report, please don’t hesitate to reach out to your dedicated Finning parts support representative or your local branch parts contact. 

Feel free to share this exciting news with your colleagues and fellow customers. If you have any further inquiries, don’t hesitate to reach out. We’re here to support you!