Frequently Asked Questions

My Order Number isn’t working

Check your Invoice Slip or Order Confirmation email to ensure you have the 004 number correct. If you still can’t access your tracking information, please get in touch with one of our online representatives by clicking the chat button on the right side of the screen. Our system refreshes hourly, so if you still don’t see your order, please get in touch with one of our online representatives. 

001 numbers are unavailable at this time.  Please use the 004 number from your Invoice Slip or Order Confirmation email.

What does my tracking status mean?

• Confirmed – We’ve received your order and we’ll start preparing it shortly.
  
• Prepared – Our parts team has double-checked your order and confirmed the details.
  
• Picked –We’ve finished the process of gathering your parts order and they’ll be on their way to you soon.
  
• Shipped – Your parts have been shipped to your specified location.
  
• Delivered/Ready for Pick Up* – Your parts have arrived at your specified branch and are ready for pick-up.
  
• Invoiced – We’ve sent you your final invoice and your order is now complete.

*Please note, parts ordered through our standard shipping may not show the ‘delivered’ status.

How far back can I track my order?

Your transaction information is retained for 6 months from the transaction date.

My order isn’t correct

Please get in touch with us right away so that we can ensure you get the right parts. Click the chat button on the right side of the screen and one of our online representatives will help you resolve your order.

I need to get in touch with a representative

Our online representatives are here to help, simply click the chat button on the right side of the screen to start a conversation. You can also get in touch with us at 0800 028 7778.