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Our Promise

Customer Charter

Our Promise is a commitment to delivering customer excellence across every area of our business.

Whether you need a new or used machine, workshop services, parts or aftersales, our promises spell out exactly what you can expect from us.

 

Our Promise

The customer charter defines our commitment to meeting customer needs.

We believe that our customers have the right to know what level of service they can expect from us all the time.

Our Promise is a guarantee of unrivalled customer excellence. A commitment thats goes across everything we do.

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Our Promises

New Machines

  • We promise to give you a confirmed delivery time scale within 48 hours of signed order receipt.
  • We promise to deliver all new machines with connected asset technology.
  • We promise to keep you informed throughout the fulfillment of your order.

Used Machines

  • We promise that all of our Certified Used Equipment comes with a 12 month warranty.
  • We promise to hold stock of our most popular Cat Certified products.
  • We promise that all of our Certified Used Equipment has undergone a 140-point inspection.

Workshop

  • We promise to give you a firm completion date; within 48 hours of receipt of  your machine.
  • We promise to give you a fixed price.
  • We promise to keep you informed, in the way that suits you, throughout your repair.

Field Support

  • We promise to provide you with an agreed time-slot for your service schedule.
  • We promise to attend your breakdown within 4 hours.
  • We promise to keep you informed throughout your repair.

Parts

  • We promise to deliver stocked parts from our NDC, next day, 100% of the time.
  • We promise 24/7 access to our genuine Cat parts via parts.cat.com
  • We promise to track and trace your delivery.

Buy Parts Online

To support your demand for parts 24/7 we have launched parts.cat.com giving you ease of use and access to 100,000 genuine cat parts.

Go to parts.cat.com

Parts.cat.com

Buy Parts Online

Our latest online tool, parts.cat.com, allows you to buy your genuine Cat parts and review parts manuals for your machine at any time, 365 days a year.

Finning Services

Services

We have an extensive team of experts to help you enhance every aspect of your operations. Speak to our support team to find out more.

Contact Us

Want to find out more? Our experienced support team are waiting for your questions.